TERMS OF SALES
Article 1 - Scope
1-2. It is specified beforehand that these conditions govern exclusively
the sales made by the company MELLE JULIE LOU, of products offered
on the website mellejulielou.com
1-2. These products are sold new. They are reserved for individuals.
1-3. The CUSTOMER declares that he has the capacity to conclude this contract,
that is to say, to have the legal majority or the authorization of his legal representative,
and not be subject to any protective measure.
1-4. Any order by the CLIENT on the SITE implies the prior acceptance,
expressly and without reservation of the General Conditions of Sale (“GTC”) by the latter,
to the exclusion of any other document in contradiction with these GCS.
The validation of the order implies acceptance of these GCS.
1-5. The nullity of any of the clauses of these T&Cs,
for any reason whatsoever, will in no way affect the validity of the other clauses of the GCS.
1-6. The fact that MELLE JULIE LOU does not prevail,
at any given time of any of the clauses of these T&Cs,
cannot be interpreted as a waiver of subsequent
any of these conditions.
Article 2 - Price
2-1. The prices of the products offered on the SITE are indicated in euros all taxes included (TTC) excluding participation in processing and shipping costs.
2-2. MELLE JULIE LOU reserves the right to modify its prices at any time
but the products will be invoiced on the basis of the rates in force at the time
the validation of the order by the CLIENT.
2-3. Promotion codes are in principle not cumulative, unless otherwise stated.
2-4. The products remain the property of MELLE JULIE LOU until complete
collection of the price by MELLE JULIE LOU.
Article 3 - Payment
Payment for the CLIENT's purchases is made by bank card: Visa, Master Card,
or Paypal system or any other payment system offered
when paying online.
MELLE JULIE LOU has a 3D secure security system.
Article 4 - Order
4-1. Orders are placed on the Internet on the SITE.
It is up to the Customer to select on the Site the Products he wishes to order,
according to the following terms:
The validation of the Order placed by the Customer on the Site is subject
following the process described below:
4-1-1. Product Selection
On the Site, the Customer, after having read all the pre-contractual, technical and commercial information
the identification and quantity of the Products covered by the Order, these products are added to his virtual shopping cart
(hereinafter the “Basket”).
The Customer may freely modify the Basket, delete a Product initially selected, modify the quantities ordered or add a Product.
Putting a product in the Basket does not ensure any reservation on this product as long as
payment for this product has not been made.
4-1-2. Confirmation of the Products and validation of the Order
The Customer who has completed his selection, validates the composition of his Basket.
The Customer also selects the delivery method of his choice as well as the cost of
the delivery which is calculated by MELLE JULIE LOU before any award
of order and before any payment.
The Customer checks the summary of the Order offered to him by MELLE JULIE LOU.
The Customer is fully informed that MELLE JULIE LOU
can carry out the verification and analysis of orders placed.
Furthermore, MELLE JULIE LOU cannot bear any responsibility in the event of
embezzlement or fraudulent use of any means of payment
that would not have been detected by this verification procedure.
Confirmation of the Order sent to the customer by MELLE JULIE LOU
will be archived by MELLE JULIE LOU and considered as proof of the sale
and in particular of its date, price, products and quantities.
The Order is automatically archived by MELLE JULIE LOU and the customer
can have access to it on simple written request.
Unless proven otherwise, the data recorded by MELLE JULIE LOU constitutes
proof of all transactions between the customer and MELLE JULIE LOU.
The contractual information is presented in French, and where applicable
in one or more other languages, and are subject to confirmation no later than
at the time of validation of the order by the customer.
This is an order with payment obligation, which means that the placing
of order implies an immediate payment on behalf of the customer.
The sale will only be considered final after the confirmation has been sent to the customer.
acceptance of the order by e-mail
and after receipt of the full price.
In any case, the recording of an order on the Site is carried out
when the customer accepts these T&Cs by ticking the box provided
for this purpose and validates his order.
The customer has the possibility to check the details of his order, his total price
and to correct any errors before confirming its acceptance.
MELLE JULIE LOU reserves the right to cancel or refuse any order from a customer
with whom there is a dispute relating to the payment of a previous order.
4-2. A written order confirmation will be sent to the CLIENT by e-mail,
to the email address provided by the CLIENT.
Article 5 - Availability
5-1. MELLE JULIE LOU is a retailer and is not intended to sell
in large quantities the products offered.
Consequently, MELLE JULIE LOU reserves the right to refuse orders
of the same product in large quantities and this from 3 identical articles.
5-2. MELLE JULIE LOU's product offers are valid as long as they are visible on the SITE, within the limits of available stocks. In the event of a product being unavailable after the customer has placed the order, MELLE JULIE LOU will inform them by e-mail. The customer's order will then be automatically canceled and the customer will be immediately refunded if his account has been debited.
Article 6 - Delivery
6-1. Terms
6-1-1. Products purchased on the site are delivered in mainland France under the pricing conditions presented before any order is placed.
6-1-2. For deliveries abroad or in the DOM TOM,
the amount of the delivery costs is indicated before placing the order,
this amount being between 4.50 euros and 12 euros
according to the place of delivery indicated by the customer.
6-1-3. The shipping time is a maximum of three (3) working days, except for a specific time indicated directly on the sheet of the article concerned. For delivery, it is necessary to add the delivery time which varies according to the carrier and the country where the place of delivery is located. The delivery time is communicated to the customer before placing his order.
6-1-4. The products are delivered to the delivery address that the customer indicates during the ordering process in accordance with the aforementioned delivery times.
6-1-5. When the customer orders several products at the same time and these have different delivery dates, the delivery time is based on the latest date.
MELLE JULIE LOU however reserves the right to split shipments.
Participation in processing and shipping costs will only be charged for a single shipment.
6-2. Delay
6-2-1. In case of late shipment, an email will be sent to the customer to inform him.
6-2-2. In case of late delivery, MELLE JULIE LOU
will offer the customer a new delivery date.
However, in case of late delivery the customer can cancel the order
by registered letter with acknowledgment of receipt or
by e-mail to the following address: mellejulielou@gmail.com,
if, after having ordered, under the same terms, MELLE JULIE LOU to carry out
delivery within a reasonable additional time,
the latter did not comply within this time.
6-2-3. If the delivery has not taken place on the date of receipt by MELLE JULIE LOU of the writing informing her of the customer's decision to cancel his order,
MELLE JULIE LOU will reimburse all sums paid
by the customer, at the latest within fourteen (14) days following this date.
6-2-4. If the delivery nevertheless takes place after the date of receipt
by MELLE JULIE LOU in writing informing her of the customer's decision to cancel his order, MELLE JULIE LOU will reimburse all sums paid
by the customer, at the latest within fourteen (14) days following this date, subject to return by the customer and receipt by MELLE JULIE LOU of the complete product
and in its original condition.
6-2-5. MISS JULIE LOU invites the customer to call Customer Service
for any questions or in the event of a problem.
6-3. Reservations upon receipt of the product
6-3-1. Upon receipt of his order, the customer is required to carefully check
the condition of the package and the products.
6-3-2. The customer must notify the carrier, by extrajudicial act or by registered letter, of any reservations about the product delivered (for example: damaged package, already opened, etc.)
within three (3) working days from the date of receipt of the products.
6-3-3. When the customer personally takes delivery of the products and the carrier
does not justify having given him the opportunity to actually check the good condition of the package
and products, the aforementioned period is extended to ten (10) days.
6-3-4. At the same time, in the event of a defect noted when unpacking the product or in the event
where the delivered package would be damaged, the customer must quickly contact customer service
for the exchange or refund of the product.
6-3-5. Any refunds of products whose defect is noted by the customer during their unpacking or whose package is damaged will be made as soon as possible and at the latest within 14 days following the date on which the right was exercised.
6-3-6. Reimbursement will be made on the proposal of MELLE JULIE LOU
by credit to their bank account or Paypal.
The customer can opt for another method of reimbursement than the one proposed.
No cash on delivery will be accepted for any reason.
6-3-7. Any advantages obtained during the purchase will be canceled in the event of restitution.
of the product accompanied by a refund of said product.
Article 7 - Transfer of risks
Any risk of loss or damage to the goods is transferred to the consumer when the latter or a third party designated by him, and other than the carrier proposed by MELLE JULIE LOU, takes physical possession of these goods.
Article 8 - Warranties and liability
8-1. Warranties
The Products supplied to the non-professional customer benefit automatically and without additional payment, in accordance with the legal provisions:
The legal guarantee of conformity, for Products that appear to be defective, spoiled or damaged or that do not correspond to the order;
The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and rendering them unsuitable
for the use for which they are intended,
under the conditions and according to the procedures set out in the box below.
When acting as a legal guarantee of conformity, the non-professional client:
- Benefits from a period of two years from the delivery of the product to act
against MELLE JULIE LOU;
- Can choose between repairing or replacing the Product, subject to the cost conditions provided for in article L.217-9 of the consumer code;
- Is exempted from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following the delivery of the product, except for second-hand goods,
which is extended to six months.
The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover the Product.
The non-professional Customer can decide to implement the guarantee against hidden defects of the product within the meaning of article 1641 of the civil code and in this case, he can choose between the resolution of the sale or a reduction of the sale price. in accordance
in article 1644 of the civil code.
8-2. Responsibility
8-2-1. The products sold on the site comply with the regulations in force in France.
8-2-2. MELLE JULIE LOU cannot be held liable in the event of non-compliance
the legislation of the country where the product is delivered
(for example, in the event of a product ban, etc.).
It is up to the customer to check with the local authorities the possibilities of importing
or use of the products he plans to order.
8-2-3. Photos are for illustrative purposes. MELLE JULIE LOU invites the customer to
refer to the description of each product to find out its precise characteristics.
In case of doubt or in order to obtain additional information, the customer may contact MELLE JULIE LOU at the email address: mellejulielou@gmail.com or on Instagram.
8-2-4. The customer is solely responsible for the use to which he intends the products he buys.
to MELLE JULIE LOU and he assumes responsibility for choosing the products he wishes to buy from among those offered by MELLE JULIE LOU. Consequently, MELLE JULIE LOU can in no way be held responsible for the inadequacy of the products it has sold with the use which
is made by the customer or any damage resulting from the use of the products,
caused to property and/or people.
8-2-5. MELLE JULIE LOU is only responsible for the content of the pages she publishes.
MELLE JULIE LOU declines all responsibility for the technical difficulties that
customers may encounter on the site, regardless of the cause, as well as in the event
damage caused to their computer equipment due to the use of the site.
8-2-6. Hypertext links may refer to websites other than the site,
MELLE JULIE LOU disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.
Furthermore, MELLE JULIE LOU recalls that any creation of a hypertext link
to the home page of this site or any other page
of the site is subject to the express, prior and written agreement of MELLE JULIE LOU.
8-2-7. In the event of a purchase on a professional basis, MELLE JULIE LOU will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, loss of opportunity, damages or costs, which may arise as a result of the purchase of products.
8-2-8. In any event, MELLE JULIE LOU cannot be held liable.
in the event that the non-performance of its obligations and/or the delay in their performance is attributable either to the client or to the unforeseeable and insurmountable fact of a third party,
or a case of force majeure as defined by French law.
Article 9 - Right of withdrawal
9-1. In accordance with the legal provisions in force (articles L.221-18 and s. Consumer Code), the customer has a withdrawal period of fourteen days from the day of receipt of the order, without having to justify any reason. ,
nor to pay any penalty.
For the exercise of his right of withdrawal, the customer may express his desire to withdraw unequivocally by sending an e-mail to the following address: mellejulielou@gmail.com .
9-2. The customer returns or returns the product concerned, in its original condition and packaging allowing it to be marketed, without undue delay and, at the latest, within fourteen (14) days following the communication of its decision to withdraw. The product will be accompanied by a copy of its purchase invoice.
9-3. Any damaged product or showing any trace of use other than those necessary to establish the nature, characteristics and proper functioning of
this will be refused by MELLE JULIE LOU.
9-4. To find out the return address, the customer should contact MELLE JULIE LOU's customer service department at the following address: mellejulielou@gmail.com
or call MELLE JULIE LOU at 06.63.08.53.35 (cost according to operator).
9-5. MELLE JULIE LOU cannot be held responsible for the loss or
the deterioration of returned packages.
9-6. The costs related to the reshipment of the product concerned are the sole responsibility of the customer.
9-7. When the right of withdrawal is exercised and subject to the return in conformity
of the product, MELLE JULIE LOU reimburses the customer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen (14) days from the date on which it is informed of the decision of the customer to withdraw.
9-8. MELLE JULIE LOU reserves the right to defer reimbursement until the product in question is recovered or until the customer provides proof of shipment of the
the latter, the date chosen being that of the first of these events.
9-9. MELLE JULIE LOU is not required to reimburse the additional costs if the customer
has expressly chosen a more expensive delivery method than
the standard delivery method offered by MELLE JULIE LOU.
9-10. Reimbursement will be made on the proposal of MELLE JULIE LOU by credit
on his bank account or by bank check addressed to the name of the customer having passed
the order and to the billing address.
The customer can opt for another method of reimbursement than the one proposed.
No cash on delivery will be accepted for any reason.
9-11. Any advantages obtained during the purchase will be canceled in the event of the return of the product accompanied by a refund of the said product.
Article 10 – PERSONAL DATA
MELLE JULIE LOU is aware of the importance of ensuring the confidentiality of personal data and undertakes to protect them in accordance with the regulations in force on the protection of personal data, applicable in Europe and France.
The purpose of this privacy policy is to inform you of the commitments and practical measures taken by MELLE JULIE LOU in order to ensure that your data is respected.
of a personal nature when using the site.
10-1. Purposes of collection
The processing implemented by MELLE JULIE LOU through our site responds to a
or more explicit, legitimate and determined purposes.
We process your personal data to respond to your requests, process your orders, foster our relationship and improve our services.
The processing implemented by MELLE JULIE LOU meets the following purposes:
- Respond to your requests relating to our products or our company
(product question, customer service, etc.).
- Process your technical requests on the operation of the site.
- Subscribe to our Newsletter.
10-2. Data collected
Your personal data is collected via the various forms present
under the following headings:
- "Become an ambassador"
- “Subscribe to the newsletter”
This data concerns your identity, the subject of your request, your order and the means of contacting you to respond to your requests and/or process your order.
The mandatory or optional nature of the data you provide is indicated to you
during collection. Filling in certain data is obligatory only when it allows us to
is necessary to process your request and respond to you in a relevant manner.
MELLE JULIE LOU takes care to only collect and process data
strictly necessary for the purposes of the processing carried out.
We never ask for so-called sensitive information (racial or ethnic information, political opinions, religious or philosophical opinions, trade union membership, health, sexual orientation) and we advise against providing such data when using the Site. However, if you choose to include so-called sensitive information in your free comments (particularly relating to allergies or skin reactions), it will be transmitted, as is, under your sole responsibility and at your sole initiative, to our departments or partners. to process your request.
10-3. Recipients of the data collected
Your personal data is only used by persons identified and authorized to process your request. Depending on the request, this may be our consumer service, our marketing service, our quality service, our purchasing service, our consumer service as well as our authorized partners under a contract, for certain outsourced services such as shipping your order.
We draw your attention to the use of “social network” buttons. The main use of these "social network" buttons is to allow you to be redirected to our page on the corresponding social network.
Clicking on the button of one of the social networks is likely to lead to the collection of your personal data by the social networks concerned even before MELLE JULIE LOU has collected your personal data.
We invite you to be vigilant and consult the personal data protection policies of these social networks in order to take precise knowledge of the information which is collected by these sites and applications before being transmitted sometimes only partially to MELLE JULIE LOU as well as the purposes use of your data,
especially for advertising purposes.
You can sometimes configure access directly on the social networks used
and the confidentiality of your data.
The use of these “social network” buttons is done at your initiative and under your entire responsibility. MELLE JULIE LOU is not responsible for the processing of your data
which will be made by these third-party social networks.
10-4. Business development
You can choose to receive promotional emails from MELLE JULIE LOU.
You can withdraw your consent at any time by clicking on the unsubscribe link at the bottom of each newsletter or by contacting MELLE JULIE LOU at the following address: mellejulielou@gmail.com
MELLE JULIE LOU undertakes not to disclose your data to third parties without your authorization.
10-5. Data retention
The data of the users of the Site are kept for three (3) years from the last contact of MELLE JULIE LOU with you.
At the end of these periods, this data will be irreversibly anonymous in accordance with the regulations in force or deleted (depending on what is declared in the register).
10-6. Security
MELLE JULIE LOU ensures the security and confidentiality of your personal data by implementing enhanced data protection through the use of physical and logical security means.
10-7. Your rights
In accordance with the applicable legislation relating to the protection of personal data, you have a right of access, rectification, deletion, opposition and a right to portability relating to all the data concerning you. You also have the right to limit the processing using your personal data. Everyone also has the right not to be the subject of individual decision-making based exclusively on automated processing such as profiling. If you have consented to the processing of personal data, you can withdraw your consent at any time.
These rights are exercised according to the procedures provided for in the Contact article.
You also have the right to define directives relating to the fate of your personal data after your death. And you have the right to appeal to the National Commission for Computing and Liberties (“CNIL”).
10-8. Contact
For all inquiries regarding the data protection policy
of a personal nature implemented by MELLE JULIE LOU, or the exercise of your rights,
you can contact us by email at: mellejulielou@gmail.com
or by mail to:
MISS JULIE LOU
8 rue Anataole France
59490 Somain
Tel: 06.63.08.53.35
To exercise your rights referred to above, your request must be accompanied by a copy of your identity document.
10-9. Cookies
A cookie is a small data text file or piece of information that can be saved on your computer and that a website can send to your browser to be saved on your computer as a tag, identifying your computer without indicating your name. . It is neither an executable program nor a virus. A cookie file contains information such as user IDs, as well as information about your journey through the site. A cookie can neither read information off your hard drive nor read other cookie files created by other sites.
We use cookies following:
- Navigation cookies: these cookies allow you to personalize your navigation on our entire Site;
- Persistent cookies: these cookies do not allow us to identify you but essentially have statistical purposes and should enable us to improve the quality of presentation of our information;
- Sharing cookies: certain features of the Site rely on services offered by third-party sites. These functionalities deposit cookies allowing these sites to trace your navigation. These cookies are only placed if you give your consent. You can inform yourself about the nature of the cookies deposited, accept or refuse them either globally for the entire site and all the services, or service by service;
- Audience measurement cookies: these cookies make it possible to obtain information on the traffic generated by the site. We are thus able to determine the use you make of the information made available to you on this site, as well as to check the relevance of our navigation scheme with its information.
MELLE JULIE LOU does not correlate cookies with any personal information you may have provided, and does not sell this information to any third party. You can refuse cookies, or be notified when a site wants to write a cookie by adjusting your browser preferences.
Refuse a cookie via your browser software or your terminal
Your browser can be configured to notify you of the cookies that are placed on your terminal and ask you to accept them or not, on a case-by-case basis, or systematically refuse them once and for all.
You can at any time choose to deactivate all or part of the cookies. Your browser can also be configured to notify you of the cookies placed on your device and ask you to accept them or not (on a case-by-case basis or in full). We remind you, however, that disabling all cookies will prevent you from using our Site under normal conditions, with the exception of basic functions.
If you are using the Explorer browser: click on the Tools button, then Internet Options. Under the General tab, Browsing History, click Settings. Then click Show files and select the cookie(s) you wish to disable. Then close the window that contains this list of cookies and click OK twice to return to the Internet.
If you use the Firefox browser: click on the Firefox Menu icon, then on the Tools button, then Options; in the window that appears, choose Privacy and click on Delete Specific Cookies. Select the cookies you want to disable and then delete them.
If you use the Safari browser: click on the Settings button, then Preferences. In the window that appears, choose Privacy/Security, and click on Show Cookies. Select the cookies you wish to deactivate then click Delete
or Clear All.
If you use the Chrome browser: click on the Google Chrome menu icon, then Settings. At the bottom of the page, click Show advanced settings. In the Privacy section, click Content Settings.
To disable cookies, select Prevent all sites from storing data, click cookies and site data, then hover over the site that created the cookie, and click the X in the right corner, or click All remove.
10-10. Update of the data protection policy
The privacy policy may be modified or amended at any time. In case of modification, the new confidentiality policy will be notified at the time of connection to the Site.
Article 11 - Intellectual property
11-1. All texts, comments, works, illustrations, works, photographs and images reproduced or represented on the SITE are the exclusive property of MELLE JULIE LOU on the one hand and are protected by the relevant provisions of the Intellectual Property Code on the other hand. .
11-2. Any use or reproduction of these elements is strictly prohibited, in the absence of the express, prior and written agreement of MELLE JULIE LOU.
11-3. The corporate names, trademarks and distinctive signs reproduced on the site are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to the prior written authorization of the trademark holder.
Article 12 - Applicable law and competent jurisdiction
12-1. These T&Cs, all acts and operations performed under these
as well as the rights and obligations of the parties hereto are exclusively governed
by French law.
12-2. In the event of a dispute with professionals and/or traders, the Commercial Court of Lille has jurisdiction.
12-3. In the event of a dispute with consumers, it will be applied
common law rules.